AGENCY CHAT SERVICES

AGENCY CHAT SERVICES

AGENCY CHAT SERVICES

WHITE LABEL INBOX OPERATIONS FOR MANAGEMENT AGENCIES

WE RUN YOUR
CHATTING.
YOU KEEP
YOUR AGENCY.

Agency Chat Services manages the inbox for OFM agencies: trained human chatters on rostered shifts across all twenty-four hours, working inside your own Infloww.

Agency Chat Services manages the inbox for OFM agencies: trained human chatters on rostered shifts across all twenty-four hours, working inside your own Infloww.

You keep the traffic, the content and your creators.

20% OF NET REVENUE HANDLED · FREE WEEK ON ONE ACCOUNT · NOTHING TO SIGN

ONE ACCOUNT. ONE WEEK. NO COST, NO RISK, NOTHING TO SIGN.

WHAT THE SERVICE COVERS

ALL OF IT

24/7 Chatting

Mass messaging and PPV

Highly trained chat team members

Supervision that holds the standard

Managed to maximise revenue

MANAGING A CREATOR’S INBOX
IS A FULL-TIME JOB. IT’S OURS.

A TYPICAL DAY, RUN IN-HOUSE

■ HOURS WITH SOMEONE CHATTING

00:00
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06:00
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12:00
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18:00
19
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23:00

FAST FIRST RESPONSES

NOTHING LEFT UNANSWERED

SENDS GO OUT ON TIME

REVENUE MAXIMISED EVERY HOUR

THE SAME DAY, RUN BY ACS.

■ EVERY HOUR ROSTERED, STAFFED AND ACCOUNTED FOR

00:00
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06:00
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12:00
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18:00
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23:00

FAST FIRST RESPONSES

NOTHING LEFT UNANSWERED

SENDS GO OUT ON TIME

REVENUE MAXIMISED EVERY HOUR

DIRECTIONAL — NOT ACCOUNT DATA

01

SELF-ASSESSMENT

DO ANY OF THESE
SOUND FAMILIAR?

A quick review of your own operation. Tick anything that is true today. Nothing is submitted.

01The standard of chatting varies from one chatter to the next.TICK
02Cover disappears when a chatter is late, ill or quits.TICK
03Recruiting, training and replacing chatters is your responsibility.TICK
04Mass messages and PPV go out late, or not at all, when someone is off.TICK
05Nights, weekends and holidays are the hardest to staff and the first to slip.TICK
06Managing the chatting takes time you would rather give your creators and your growth.TICK
WHERE YOUR CHATTING SITSCONSISTENT · 00 OF 06
CONSISTENTSTRETCHEDLOSING REVENUE
WHERE THAT LEAVES YOU

Nothing ticked. That is a well-run operation — cover, standards and management all holding.

02

HOW IT WORKS

WE TAKE THE INBOX.
YOU KEEP THE AGENCY.

Four steps, in order.

01

ONBOARDING

YOU BRIEF US ONCE

We learn your accounts, how each creator is positioned, and what is off-limits. You finish knowing exactly how this will run.

02

ACCESS

INSIDE YOUR OWN INFLOWW

Add our team to your Infloww and set their permissions. No logins change hands. Access stays yours to revoke.

03

RUNNING THE INBOX

TRAINED HUMANS, FIXED SHIFTS

Conversations, mass messaging and PPV, covered across all twenty-four hours. The account runs the same way from one shift to the next.

04

STANDARDS AND REVENUE

MANAGED WEEKLY BY US

Chatters are reviewed weekly against the account they work, and managed to maximise revenue while maintaining standards. Everything they do stays visible in your own reporting.

WHAT STAYS YOURS

Traffic. Content. Recruiting creators. The creator relationship in full — you signed them, you keep them, and we never speak to them.

WHO SEES US

Nobody. No logins change hands, nothing leaves the platform, and non-solicitation is written into the agreement.

03

THE STANDARDS YOU CAN HOLD US TO

EVERY SHIFT,
SAME STANDARD.

These are the standards we manage our own team against, and the ones you can hold us to on any account at any point. They describe how the work is done, not what an account will earn.

Fans get an answer while the conversation is still live.

RESPONSE UNDER 2 MINUTES

RESPONSE UNDER 2 MINUTES

Chatting covered 24/7, absence cover included.

EVERY HOUR, EVERY DAY

EVERY HOUR, EVERY DAY

The same standard carries from one shift to the next.

CONSISTENT, EVERY SHIFT

CONSISTENT, EVERY SHIFT

Escalation reaches a manager inside the same shift.

SAME SHIFT, NOT NEXT DAY

SAME SHIFT, NOT NEXT DAY

Every chatter reviewed against the account they work.

WEEKLY

WEEKLY

04

PRICING

ONE NUMBER, NO OTHERS

20%

OF NET REVENUE HANDLED.

OF NET REVENUE HANDLED.

*NET = WHAT REMAINS AFTER THE PLATFORM’S 20% FEE

WHAT THE FEE APPLIES TO

Revenue earned through the inbox: conversations, mass messages, PPV and tips.

WHAT IT DOES NOT APPLY TO

Subscriptions, live streams and on-page revenue.

One fee, charged on what the inbox earns. We invoice nothing else, and we invoice nothing before revenue exists.

WE EARN WHEN THE INBOX EARNS. NOT BEFORE.

WHAT IS NOT IN THE AGREEMENT

HOVER ANY FOR DETAIL

TAP ANY FOR DETAIL

NORETAINER
NOMINIMUM TERM
NOSEAT FEES
NOLOCK-IN

NORETAINER
NOMINIMUM TERM
NOSEAT FEES
NOLOCK-IN

WORK IT OUT ON YOUR OWN NUMBERS

USD · ILLUSTRATION ONLY, NOT A FORECAST

MONTHLY GROSS THROUGH THE INBOX
$
TYPE YOUR FIGURE — IT IS ADDED TO THE TABLE BELOW AS YOUR OWN ROW
OUR FEE
$40,000
YOU RETAIN
$160,000
GROSS / MONTHNETOUR FEEYOU RETAIN
$50,000$40,000$8,000$32,000
$100,000$80,000$16,000$64,000
$250,000YOUR FIGURE$200,000$40,000$160,000
$500,000$400,000$80,000$320,000
$1,000,000$800,000$160,000$640,000
YOUR FIGURE SITS WHERE IT FALLS, MARKED IN RED

05

QUESTIONS

DIRECT ANSWERS.

Do our creators find out you exist?OPEN
Do we hand over account logins?OPEN
Who owns the creator relationship?OPEN
What exactly is included in the fee?OPEN
What is excluded from the fee?OPEN
How long are we committed for?OPEN
How are chatters trained and managed?OPEN
Can we start on one account rather than all of them?OPEN

06

THE FREE WEEK

START HERE

ONE ACCOUNT.
ONE WEEK.

NO COST.

NO COST.

THE OFFER
WHAT IT COSTS
Nothing.
No card, no invoice, nothing signed, and no obligation to continue at the end.
WHAT YOU GET
The full service.
Every rostered hour for seven days, nights and weekends included. Not a reduced version of it.
WHAT HAPPENS AFTER
You decide.
Continue on the same terms, or stop with nothing owed and nothing to unwind.
HOW THE WEEK RUNS
DAY 1
DAY 2
DAY 3
DAY 4
DAY 5
DAY 6
DAY 7
01BEFORE DAY ONE

You pick one account and add us to your own Infloww, with the permissions you set.

02DAYS ONE TO SEVEN

Every rostered hour is covered by a trained human chatter, nights and weekends included.

03DAY SEVEN

You decide, with a full week of response times, sends and conversation activity in your own reporting.

CONTINUE TO THE FORMSIX QUESTIONS · NO COST, NO RISK, NOTHING TO SIGN

WORK WITH ACS.

A REPLY FROM A PERSON

A REPLY FROM A PERSON

WITHIN ONE WORKING DAY

WITHIN ONE WORKING DAY

FREE WEEK OR A CONVERSATION

FREE WEEK OR A CONVERSATION

A short form covering how your chatting is handled today and the scale of the operation. This is enough to start.

We reply by whichever method you prefer, within one working day — with the next steps for a free week on one account or to arrange a conversation.

WHAT HAPPENS NEXT

01

We will reply within one working day via the contact method you requested.

02

For the free week, choose one account, add us to your Infloww, and agree on a start date.

03

The free week runs. At the end, the decision is yours to continue.

No cost, no risk, nothing to sign.